Refund Policy

Unified Global Refund Eligibility & Time Rules

fairlifesaleshop implements fully unified global refund standards applicable to all fairlife ultra-filtered milk, Core Power protein shakes, and fairlife Nutrition Plan protein shake orders settled in unified USD currency. All customers worldwide can initiate return and refund applications within 60 days upon the completion of order delivery. To meet valid refund conditions, the returned dairy products must retain original intact outer packaging, complete product specifications, and no artificial damage, extrusion, or deterioration caused by improper personal storage. Unopened and unused products that do not affect secondary sales fully comply with refund application requirements. For products with non-human quality problems during valid storage period, we also provide standard refund services in accordance with unified platform rules for all global users.

Standard Refund Processing Procedures & Time Cycle

All valid return and refund applications undergo a unified processing cycle of 5 to 10 business days across all regions worldwide. After customers submit complete refund applications and return eligible products in compliance with platform return specifications, our professional inspection team will verify product status and application authenticity in a timely manner. Once the refund application passes internal review and confirmation, we will initiate the official refund procedure to the user’s original payment channel. The entire process including inspection, review, fund verification, and account arrival is uniformly controlled within the 5-10 business days cycle, with no regional or order amount differentiated treatment. Users can inquire real-time refund progress via our official support email [email protected] throughout the process.

Refund Service Explanation & Fee Standard

Our platform provides permanent worldwide free shipping for all dairy product orders, and all eligible refund applications will not generate any additional shipping fees, handling fees, or hidden deduction costs. We maintain transparent and open refund rules without setting hidden thresholds or extra restrictions for global customers. We do not accept refund applications that exceed the 60-day valid application period, or returns of products with artificial damage, damaged packaging, missing accessories, or deteriorated quality caused by personal improper storage. All refund service standards are globally unified and publicly consistent, ensuring every customer enjoys fair, standardized, and worry-free refund protection when purchasing our premium fairlife dairy products.